At THE CHEESECAKE ATELIER, we are committed to delivering a seamless and high-quality experience from order to delivery. Please read our policies carefully before placing your order.

Orders & Customisation

All cheesecakes are handcrafted to order using premium ingredients.

Customised lettering is available on our Signature Tray Collection only and is styled to maintain a clean, elegant finish.

We recommend keeping messages short to ensure the best presentation.

Once an order is placed, changes or cancellations may not be possible due to the
made-to-order nature of our products.

Lead Times

Any orders placed after 12pm for Next Day Delivery are fulfilled on the following business day.

We aim to never leave our cheesecakes in transit for longer than 24 hours. If your order takes a little longer to arrive than expected, it's because we're keeping it freshly chilled in our kitchen or preparing it fresh before dispatch, ensuring it reaches you in the best possible condition.

Standard orders: 1-2 days & next day delivery options

Large, wedding, or corporate orders: minimum 14 days notice where a full deposit may be required.

We recommend booking early, especially for peak periods and to secure your date.

Delivery & Collection

We offer carefully handled delivery to ensure your cheesecake arrives in perfect condition.

Delivery times are agreed in advance where possible.

Please ensure someone is available to receive the order.

Once delivered, responsibility passes to the customer.

Failed Delivery

Our cheesecakes are perishable products dispatched with temperature-controlled packaging designed to maintain quality for a limited time after dispatch.

If a delivery attempt is unsuccessful due to no one being available to receive the order, we cannot be held responsible for any deterioration in quality as a result. No refund will be issued where a failed delivery is due to the customer not being present.

We strongly recommend ensuring someone is available at the delivery address on your chosen delivery date. If you have specific delivery instructions (e.g. leave with a neighbour or in a safe place), please address this our contact form alongside your order number.

Storage & Shelf Life

Our cheesecakes are made fresh and should be stored correctly:

Keep refrigerated upon arrival

Best consumed within 2–3 days

Can be frozen for up to a month when wrapped tightly, if required (note: slight
visual changes may occur)

Refunds & Returns

Due to the perishable nature of our products, we do not accept returns.

Refunds are only offered in the rare case of a product fault or issue

Any concerns must be reported within 48 hours of delivery, with videographic
evidence

We are committed to resolving any genuine issues promptly.

Allergens

Our products may contain or come into contact with:

Milk, eggs, nuts, gluten, and other allergens

If you have any allergies or dietary requirements, please contact us before ordering.

Quality & Presentation

Each cheesecake is handcrafted, meaning slight variations may occur. This is part of the artisanal nature of our products and does not affect quality.

Contact

For any enquiries,
bespoke orders, or support, please contact us:

info@thecheesecakeatelier.co.uk, or kindly fill out our contact form